Terms and Conditions

Welcome to the Hotel, where outstanding hospitality meets ultimate comfort. To ensure a pleasant and hassle-free stay for all our guests, everyone must be aware of and agree to the following terms and conditions:

1. Reservations and Payments:

  - All reservations are subject to availability and confirmation.

  - To guarantee your reservation, we require a deposit or valid credit card details at the time of booking.

  - Full payment is due at check-in.

2. Cancellation Policy:

Reciprocal cancellation policy. In the event of cancellation, regardless of personal circumstances, Nau Royal ALWAYS offers FREE cancellation of the reservation, reimbursing guests with the same amount in CREDIT for use on a future date. Guests may make a new reservation, provided the period between the date/time of formal cancellation via email and the date/time of the cancelled arrival is the same.

A new reservation may be made from the same time as the cancellation, with the same number of days’ notice between the cancellation date and the check-in date. By making a reservation, the guest acknowledges and agrees to the terms of this cancellation policy as set out above.

3. Check-In and Check-Out:

  - Check-in is at 3:00 PM and check-out is by 12:00 PM.

  - Early check-in and late check-out are subject to availability and may incur additional charges.

4. Children and Pets Policy:

  - Children under 4 stay free on Open Kids dates: Easter, Mother's Day, Father's Day and Christmas.

  - Small pets are welcome in designated areas of the hotel, subject to the pet policy. Fees apply.

5. Smoking Policy:

  - The Hotel is entirely smoke-free. Guests who violate this policy will be fined.

6. Guest Conduct:

  - We expect all guests to treat other guests and hotel staff courteously and respectfully.

  - Disruptive behavior, including excessive noise, will be grounds for immediate termination of your stay, without a refund.

7. Damage and Loss:

  - Guests are responsible for any damage caused to hotel property during their stay.

  - Guests are responsible for their personal belongings. The hotel is not responsible for loss of or damage to valuables left in the rooms.

8. Changes to Services:

  - We reserve the right to change or suspend services and amenities at any time for operational or safety reasons.

9. Privacy Policy:

  - All personal information provided by guests will be treated as strictly confidential and used only for reservation and communication purposes.

10. General Provisions:

  - These terms and conditions are subject to change without notice.

  - By making a reservation, guests agree to comply with all terms and conditions established by the Hotel.

By booking a room with us, you confirm that you have read, understood, and agreed to all the terms and conditions stated above.

We look forward to welcoming you for an unforgettable stay at the Hotel!